The Customer Service office is located in Weyandt Hall at 5 East Reed Street, on the corner of S. State Street and Reed Street.

Office Hours:
Monday - Friday (8:30AM - 5:00PM)

Office Phone:
(302) 736-7058

Office Fax:
(302) 736-7193

Mailing Address:
City Hall - The Plaza
P.O. Box 475
Dover, DE 19903-0475

For billing inquiries or Customer Service issues, please contact our Customer
Service Dept. at 736-7035.

 In general, this department has responsibility for supervising and coordinating the administration of major financial services, receivables, and customer service. It is responsible for the following tasks:

• Prepares nearly 23,000 monthly utility bills, miscellaneous bills, and special assessment bills.
• Receives nearly 24,000 payments per month from customers for all City services billed, and completes all steps in processing the daily bank deposits.
• Answers billing related questions, and respond to all inquiries and billing problems for special assessment and miscellaneous billings.
• Manages all inquiries and questions related to aged receivables/delinquent accounts. Collects bills through notices of non-payment, cut-off of services, court cases, and the use of collection agencies.
• Maintains internal accounting controls on all billing and collection activities.
• Manages electric and water/wastewater customer services to include opening new accounts, maintaining equalized payment program, closing/transfer of existing accounts, processing name changes and mailing address changes.
• Work directly with the Meter Reading division, and all other work order services.
• Prepare the billing and collection of approximately $6.9 million in property tax revenues.
• Administers property tax sales for delinquent accounts as needed to insure collection of all tax revenues.