Customer Services
Mailing Address :
City of Dover- Customer Services
P.O. Box 475
Dover, DE 19903-0475
E-mail: ebilling[at sign]dover.de.us*
*Replace [at sign] with @
Physical Address:
5 E Reed St, Dover DE 19901 Weyandt Hall
Office Hours:
Monday - Friday 8:30am - 5:00pm *NEW SERVICE SIGN UPS & TRANSFERS NEED TO BE HERE BEFORE 4:30PM*
Click Here For Residential Utility Service Application
Payments accepted from 8:30am - 5:00pm
Call center hours Monday - Friday 8:30am - 4:30pm
Tele# (302) 736-7035 / Fax# (302) 736-7193
Customer Service will be closed in observance of the following holidays:
- New Year's Day
- Martin Luther King Jr's Birthday
- President's Day
- Good Friday
- Memorial Day
- Juneteenth
- 4th of July
- Labor Day
- Veteran's Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas
"To provide quality public service to our diverse group of customers with professionalism, respect, & integrity" – Customer Service Mission Statement
IF YOU ARE EXPERIENCING PROBLEMS WITH POWER OUTAGES, DOWNED POLES OR LINES, OR STREET LIGHTS OUT, PLEASE CALL (302) 736-7086.
Approved Rates and Tariffs 2022 can be viewed by clicking here : Rates & Tariffs
Updated Rates & Tariffs 7/1/2023 can be viewed by clicking here: Rates & Tariffs
View links to payments, collection, rates, metering, and other resources:
- Frequently Asked Questions
- News & Information
- Realtor Central
- City Of Dover New Service Information
- Water Adjustment Policy / Form
- Utility Payment & Tax Payment
- View Your Bill Online
- Email & Payment Plan Options
- Payment Services & Other Resources
- Collection Policy / Municipal Liens
- To Make payment on a collection account refer to IC Systems:
- Utility accounts with termination dates from 1/1/19-8/31/19 need to contact IC Systems at (800) 279-7269.
- Website: www.icsystems.com
- Customers can make payment by phone with Visa, Mastercard, Discover and check by phone
- Customers can mail a check or money order to PO Box 64378 St. Paul MN 55164. Payments made by Western Union are not accepted.
DISCLAIMER: The information is prepared for you as a general guide to our utility policy. Please understand that it does not cover all circumstances and that it might not include specific details on a subject which interests you. If you have questions that are not covered here or want information on any subject, please give us a call. We are here to serve you!