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Office Hours:
Monday - Friday (8:30AM - 5:00PM)
Office Phone:
(302) 736-7058
Office Fax:
(302) 736-7193
Director:
Terry Tieman
Contact us:
ttieman[at]dover.de.us
Mailing Address:
City Hall - The Plaza
P.O. Box 475
Dover, DE 19903-0475
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The Administrative Services office is located in Weyandt Hall at 5 East Reed Street, on the corner of S. State Street and Reed Street.
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In general, this department has responsibility for supervising and coordinating the administration of major financial services, receivables, budgets, and customer service. It is responsible for the following tasks:
- Prepares, implements, and manages the annual departmental budget.
- Provides day-to-day coordination and management of department activities.
- Formulates goals, objectives, and priorities for the department.
- Prepares nearly 23,000 monthly utility bills, miscellaneous bills, and special assessment bills as needed.
- Receives nearly 24,000 payments per month from customers for all City bills, and completes all steps in processing up to making the daily bank deposits.
- Manages all inquiries and questions related to outstanding/unpaid accounts. Collects bills through notices of non-payment, cut-off of services (593 average per month), court cases, and the use of collection agencies.
- Maintains internal accounting controls on all billing and collection activities.
- Manages electric and water/wastewater customer services to include opening new accounts, maintaining equalized payment program, closing existing accounts, answering billing questions, processing name changes and address changes, and all other work order services.
- Responds to all inquiries and billing problems for special assessment and miscellaneous billings.
- Prepares the budget package including budget guidelines, verifies initial department submittal, maintains the computerized budget program, assists in reviews with department heads, and prepares the budget document.
- Prepares the Capital Investments Plan package including capital investments plan guidelines, verifies initial department submittal, maintains the computerized Capital Investments Plan document, and prepares the Capital Investments Plan document.
- Prepares supplemental customer information for distribution in monthly utility bills. This includes Customer Quarterly newsletters and flyers highlighting specific services and information.
- Staffs the City general information phone number.
- Supervises the Meter Reading division.
- Oversees the billing and collection of approximately $6.9 million in property tax revenues.
- Administers property tax sales for delinquent accounts as needed to insure collection of all tax revenues.
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