Customer Service Clerk I

Job Title: Customer Service Clerk I

Salary range: $15.47 Per Hour

Department: Customer Service

Hours: Full-Time

Job Description:

The City of Dover is currently looking for an energetic, cross functional, motivated, and experienced teammate with great interpersonal skills for the position of Customer Service Clerk I. The essential function of the position is to provide positive customer assistance to the customers of the City of Dover, perform clerical and accounting tasks relating to various City services.

Job Responsibilities

  • Answers questions, assists with problem/complaint resolution, or directs customers to the appropriate personnel.
  • Interacts with the general public via telephone, email, written correspondence, and in person.
  • Process various requests regarding municipal, tax, and utility services.
  • Assists the billing & collections and meter reading departments with various tasks, work order entry, payment arrangements, customer refund requests, and payment processing functions.
  • Maintains data/information for area of responsibility and prepares routine reports.
  • Performs routine office tasks such as data entry, filing, processing mail, faxing, photocopying, scanning & emailing.

Required Qualifications

  • High School diploma or GED with the equivalent of one year of college or specialized vocational training in computer operations and office skills
  • Three months of related experience in customer service and accounting or bookkeeping

To view the entire job description for complete details on job responsibilities and requirements, please

visit,  Please select the DOE tab.

A criminal background investigation will be required. Candidates may be given a job-related test during the interview.


  • Health, dental, vision and group life insurance
  • 401a and 457 deferred compensation plans
  • Paid vacation and sick leave

To Apply Submit the Following

Ethical conduct and honest behavior are our basic organizational values. Candidates will be instrumental in assisting to make Dover a place where people want to live through our motto – Dedication, Ownership, Vision, Excellence and Reliability

City of Dover is an Equal Opportunity Employer.

Minimum Hourly Rate: $15.47

Closing Date: Open Until Filled

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