The City of Dover is currently seeking two (2) qualified applicants for the position of Customer Service Clerk II in the Customer Service Department.  The Customer Service Clerk II is to provide customer service to the general public by answering questions, assisting with problems/complaint resolutions, or directing people to appropriate personnel.  This position will interact with the general public via telephone, email, written correspondence, and in person, providing information.  This position will also work closely with the billing/collections and meter reading department.  This position will serve as lead clerk in absence of the supervisor and assist the Customer Service Clerks I and II as required.

Job Responsibilities

• Process various requests regarding municipal, tax and utility services including but not limited to setting up and closing utility accounts; utility service change request, work orders, credit reports, updating customer files, granting payment agreements, adjustments and transfers, lien searches, delinquent account/disconnection listings for the City of Dover departmental bills.
• Payment processing functions include but are not limited to receiving payments and issuing receipts for payments received, post payments to proper accounts, balances cash drawer, verify completed work, and submits paperwork to supervisor.
• Ability to maintain data/information for area of responsibility and prepare routine reports.
• Required to perform routine office tasks such as data entry, filing, processing mail, preparing work orders, faxing, emailing, scanning and photocopying.
• Required to assist with resolving billing related issues, bank drafts, permanent due date, add/remove/retain reports of medicals, and monitor emails to set up for customer service.
• Assist with processing utility bills, work orders, journal entries and customer refunds.
• Required to enforce City codes and policies.
• Performs other related duties as assigned.

Required Qualifications

• High School Diploma or GED equivalent.
• Minimum of one year of college or specialized vocational training in computer operations and office skills.
• Six to twelve months of related experience in customer service, accounting or bookkeeping.

To view the entire job description, please visit, https://www.cityofdover.com/job-titles-and-rates and click on DOE Union Employees

To Apply Submit the Following

• City of Dover employment application (www.cityofdover.com/jobs)