Utility Services

Rates and Services Provided

Effective January 1, 2016

Service

Fee

Return Fee

$40.00

Utility Bill Reprints

$1.00 per page

Utility Afterhours Service Fee

$100.00

Credit Report Fee

$20.00

**ATTENTION:  To Avoid Disconnection**

Disconnection of service may occur if total amount due is not received by 5pm on XX/XX/2016 . (This date is the date shown on your bill.) If the account is scheduled for disconnection, a minimum of a $50 service fee must be paid along with the total amount due. An additional deposit may also be required.

Electric

  • The City has a commitment to provide you with the most cost effective and reliable supply of power available.
  • Customer Services manages opening new accounts, closing or transfer of existing accounts, maintaining the equalized payment program, processing name changes, and mailing address changes.
    • For current electric utility rates ... click
    • Printable version of the City of Dover Rates & Tariffs for all rate classifications ... click

Water / Wastewater

  • Customer Services manages water/wastewater customer services to include Lawn (irrigation) Meter, and Sewer Meter billing, pool, and winterization readings.  All other inquires can be directed to the Public Works department at 302-736-7025 .
  • The City of Dover is dedicated to providing the best possible drinking water to our citizens. For more information concerning Water Quality contact the Public Utilities Department at 302-736-7070 .
  • Water emergencies after hours, please call the City Dispatch at 302-736-7086 .

Trash

  • The City of Dover provides a 90-gallon container to each residential property and trash collection service once a week.
  • Trash is a non-metered service provided by the City of Dover, to customers within city limits and designated unincorporated areas.
  • Questions concerning Bulk Trash, Holiday Pickup, Snow Removal, Yard Waste, and Recycle maybe directed to the Public Works department at 302-736-7025 .

Outdoor Lighting

  • Lighting shall be from dusk to dawn each day for all-night outdoor lighting service on private property. The City of Dover provides two lighting service classification: Unmetered - lights fed directly from the City's energy source and Metered - available at the City's discretion when it is not feasible to install from an unmetered source.
  • Pole and light type will comply with current City policy and may be changed without notice .
  • If the current type/style is no longer a City standard a suitable replacement will be installed and the appropriate rate will apply.
    • For details on outdoor lighting Rates , terms and conditions ... click


DISCLAIMER: The information is prepared for you as a general guide to our utility policy. Please understand that it does not cover all circumstances and that it might not include specific details on a subject which interests you. If you have questions that are not covered here or want information on any subject, please give us a call. We are here to serve you!