For utility applications, connects & disconnects, utility billing inquiries, payments or general inquiries, please contact:
Customer Service Department
5 East Reed Street, (302) 736-7035
Monday - Friday 8:30 am to 5:00 pm
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THERE IS A NEW VERSION OF THE ELECTRIC SERVICE HANDBOOK DATED OCT 2022. USE THE LINK AT THE BOTTOM OF THE PAGE TO ACCESS THE NEW DOCUMENT.
Electric Engineering, Operations, Relay, T&D and Administration
P.O. Box 475
Dover, DE 19903
Utility Emergencies 24 Hours 7 Days a week:
The City of Dover Electric Department is responsible for the reliability of the electric system as well as the engineering, construction and maintenance of the electric infrastructure. The Electric Team maintains a system that covers 75 square miles and serves approximately 25,000 customers. The City also operates a 43 MW generation station at Van Sant by Schutte Park which is used to generate electricity for use in Dover and to sell into the regional power market. We are very proud of our reliability and of those employees that work hard everyday to keep the power on for our customers!
There are continual efforts around our footprint to improve and maintain the electric system to include accommodating new services to residences, commercial and industrial customers. We are proud to serve the Dover AFB, Kraft-Heinz, Edgewell Personal Care, Delaware State University, Bay Health/Kent General and Dover Downs as our largest customers and we have worked extremely hard to maintain a healthy partnership with them.
After over 50 years in service, the McKee Run Generation Station was decommissioned on May 31, 2021. The plant had been in operation since 1962 and had undergone several improvements primarily being converted from a coal fired plant to a dual fuel capable plant operating on fuel oil and natural gas. The process of decommissioning and demolition of the plant will be a lengthy project that will result in some out of the ordinary activity on the site. The Electric Department will be reaching out to those customers that may be affected by these activities to keep them informed and provide a timeline of the potential activities.
Our decade long relationship with The Energy Authority (TEA) aids us in providing reliable electric service while making fiscally responsible decisions. We will be uploading a total of 3 separate pieces over the next couple of months explaining various facets of Dover Electric and TEA.