We do our best to ensure that you have as few service interruptions as possible, but sometimes weather conditions or car accidents cause the power to go off. Should you lose power, here's what to do:
Check your fuses and circuit breakers. Make sure that everyone in your family knows where the breaker box is located and how to handle fuses and breakers. If this isn't the source of the problem...
Call our Systems Operations Center at 736-7086 ~ 24 hours a day, 7 days a week
We don't always automatically know when there's an outage. We rely on you to let us know!
When you call, you'll reach our Systems Operations Center. Tell us your name, address and phone number and anything that you saw or heard (like a loud explosion, a line down or a fallen tree limb) that might help us locate the problem.
Turn on your porch light or other outside light so that when our crews are in the area they can more easily see which houses have power and which don't. It also helps them know when and where the power is back on.
Have flashlights and a battery-powered radio (with fresh batteries) put away in an easily accessible place. In the event of a major power outage, we will notify local radio stations of the situation, and they will keep you informed. During a major outage, the switchboard receives many phone calls so if you wish a call back once power is restored, be sure to tell the Operator!