View your bills online at cityofdover.com using your account number ex. 12345-543 and billing zip code or call Customer Service at (302) 736-7035.
Customers may send the following documents to firstname.lastname@example.org or come in person to Weyandt Hall.
Forms of payments:
Customer Service does not accept payments over the phone with a live representative, you will need to call (302) 736-7035 and select option 1 to make a payment over the phone.
Customers may pay their bills at Weyandt Hall, 5 East Reed Street, from 8:30 a.m. to 5:00 p.m., Monday through Friday. After hours, payments may be deposited in the drop boxes located at Weyandt Hall at the outermost drive-up lane and on the Reed Street side of the building. Please mail utility payments to City of Dover, P.O. Box 15040, Wilmington, DE 19886. Please no cash in the mail or drop boxes. To sign up for preauthorized payments please fill out the following form Preauthorized Payment Form and include a check or letter from your bank and return to Customer Service.
The initial deposit we request to turn on utilities is a form of protection we offer customers who maintain their electric account in good standing. Once a customer establishes a good payment history with the City of Dover over a two year period for residential, four year period for commercial, they may request the deposit to be applied to their account or refunded. A customer that has a returned payment or has had service disconnected for non-payment in a 12 month period will be charged an additional deposit.
Payments are due 21 days after the bill date and subject to late fees 29 days after the bill date. The due date can be found in the To Avoid Disconnection box.
Call customer service at (302) 736-7035 or email email@example.com for payment arrangements. Customers may also apply in person at 5 E. Reed St. Dover, DE 19901.
The amount of a residential deposit is three times the average monthly bill. A credit check can be done for a non-refundable fee of $20.00. All renters are required to pay a deposit. The amount of deposit may be reduce with a letter of credit from a prior utility company.
You would contact Downtown Dover Partnership at (302) 678-2940 or City of Dover Customer Service Department which is located at 5 East Reed Street and come in person with your license & registration.
Our rates can be reviewed by visiting the City of Dover website, clicking on the customer services tab under directory at the top right of the home page, and scrolling down to "Utility Service/Rates".
Yes, to sign up for preauthorized payments please fill out the following form Preauthorized Payment Form and include a check or letter from your bank and return to Customer Service.
Boating licenses can be obtained through Planning & Inspection Department at 15 Loockerman Plaza Dover, DE 19901 or call (302) 736-7011.