Customer Service FAQ

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New Service:

  1. Contact Electric Engineering to have the service designed,
  2. Contact Customer Services to open a new account,
  3. Must have the service inspected by an inspection agency.

Temporary Service:

  1. Contact Public Utilities at 302-736-7070 to apply,
  2. Have service inspected,
  3. Supply meter socket and wire to attachment point.

Customer Service will assist with this at (302) 736-7035

New customers must come in person to Weyandt Hall. A photo ID, Agreement of Sale (if purchasing) or signed lease or rental agreement is required. All persons named on the lease must be present when signing for electric service. All applicants are required to provide their social security number.

The City of Dover accepts cash, check, money order, Visa, MasterCard, Discover and Debit Cards for payment of utility bills. MasterCard, Visa and Checks by phone are accepted over the phone and must be in the name of the account holder. Please call Customer Service at (302) 736-7035.

Customers may pay their bills at Weyandt Hall, 5 East Reed Street, from 8:30 a.m. to 5:00 p.m., Monday through Friday. After hours, payments may be deposited in the drop boxes located at Weyandt Hall at the outermost drive-up lane and on the Reed Street side of the building. Pay-by-Phone services can be established with your personal banks. The City offers Preauthorized Payment. Payments may also be made through the mail. Address payments to City of Dover, P.O. Box 7100, Dover, DE 19903-7100. Please no cash in the mail or drop boxes.

The initial deposit we request to turn on utilities is a form of protection we offer customers who maintain their electric account in good standing. Once a customer establishes a good payment history with the City of Dover over a two year period, the deposit will be applied to their account; they are never asked to provide an additional deposit again. However, a customer who has a returned check or has service disconnected, and either occurs twice in a 12 month period, will be charged an additional deposit.

Payments are due 21 days after the bill date and subject to late fees 29 days after the bill date.

A debit card requires a PIN number and we are unable to process this type of transaction by phone. If your debit card carries a VISA logo, you may be able to use it as a credit card for the transaction.

The amount of a residential deposit varies depending on a person's credit rating. It can be as much as three times the average monthly bill or as little as zero.

You would contact City of Dover Customer Service Department which is located at 5 East Reed Street.

Our rates can be reviewed by visiting the City of Dover website, clicking on "Quick Links" at the top right of the home page, and scrolling down to "Utility Rates".

Our budget plan/equalization payment plan is designed for customers whose bill fluctuates seasonally. The plan equalizes your payments per month for one year. If you have electric heat, you may wish to enroll. The plan runs from October through September. In order to participate, you must have resided at your residence for one year, have a good credit history, and have a zero balance on your account.

Preauthorization is available. To inquire, please call customer service at (302) 736-7035

736-7055 - Administrative Services