Customer Service FAQ

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New Service:

  1. Contact Electric Engineering to have the service designed,
  2. Contact Customer Services to open a new account,
  3. Must have the service inspected by an inspection agency.

Temporary Service:

  1. Contact Public Utilities at 302-736-7070 to apply,
  2. Have service inspected,
  3. Supply meter socket and wire to attachment point.

Customer Service will assist with this at (302) 736-7035 or avoid the wait and view your bills online at cityofdover.com using your account number ex.99999-99999 and billing zip code ex.99999.

New customers must come in person to Weyandt Hall. A photo ID, Agreement of Sale (if purchasing) or signed lease or rental agreement is required. All persons named on the lease must be present when signing up for electric service. All applicants are required to provide their social security number. New customers can complete a City of Dover new service application online also and submit all documentation to ebilling@dover.de.us.

The City of Dover accepts cash, check, money order, Visa, MasterCard, Discover and debit cards for payment of utility bills. MasterCard, Visa and checks by phone are accepted over the phone. Customer Service does not accept payments over the phone with a live representative, you will need to select option 1 to make a payment over the phone. Customer Service can be reached at (302) 736-7035.

Customers may pay their bills at Weyandt Hall, 5 East Reed Street, from 8:30 a.m. to 5:00 p.m., Monday through Friday. After hours, payments may be deposited in the drop boxes located at Weyandt Hall at the outermost drive-up lane and on the Reed Street side of the building. Please contact customer service 302-736-7035 for information about Preauthorized Payments. Please mail utility payments to City of Dover, P.O. Box 15040, Wilmington, DE 19886. Please no cash in the mail or drop boxes.

The initial deposit we request to turn on utilities is a form of protection we offer customers who maintain their electric account in good standing. Once a customer establishes a good payment history with the City of Dover over a two year period, the deposit will be applied to their account or refunded. A customer that has a returned payment or has had service disconnected twice for non-payment in 12 month will be charged an additional deposit.

Payments are due 21 days after the bill date and subject to late fees 29 days after the bill date.

 Debit card with a VISA or Mastercard logo can be used as a credit card for the transaction.

Customers will have to apply for payment arrangements in person at 5 E. Reed St. Dover, DE 19901. Call customer service at (302) 736-7035 for more info.

The amount of a residential deposit is three times the average monthly bill. A credit check can be done for a non-refundable fee of $20.00. All renters are required to pay a deposit. The amount of deposit may be reduce with a letter of credit from a prior utility company.

You would contact Downtown Dover Partnership at (302) 678-2940 and City of Dover Customer Service Department which is located at 5 East Reed Street and come in person with your license & registration.

Our rates can be reviewed by visiting the City of Dover website, clicking on the customer services tab under directory at the top right of the home page, and scrolling down to "Utility Service/Rates".

To inquire about preauthorized payment, please call customer service at (302) 736-7035.

Boating licenses can be obtained through Planning & Inspection Department at 15 Loockerman Plaza Dover, DE 19901 or call (302) 736-7011.