Customer Services

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Mailing Address :
City of Dover- Customer Services
P.O. Box 475
Dover, DE 19903-0475
E-mail: ebilling@dover.de.us

Physical Address:

5 E Reed St, Dover DE 19901 Weyandt Hall

Office Hours:
Monday - Friday (8:30AM - 5:00PM)

Tele# (302) 736-7035 /    Fax# (302) 736-7193

Customer Service will be closed in observance of the following holidays:

  • New Year's Day
  • Martin Luther King Jr's Birthday
  • President's Day
  • Good Friday
  • Memorial Day
  • 4th of July
  • Labor Day
  • Veteran's Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas

Customer Service Director : Patricia Marney

Office Phone (302) 736-7058

"To provide quality public service to our diverse group of customers with professionalism, respect, & integrity" – Customer Service Mission Statement

IF YOU ARE EXPERIENCING PROBLEMS WITH POWER OUTAGES, DOWNED POLES OR LINES, OR STREET LIGHTS OUT PLEASE CALL (302) 736-7086.


*** Charitable Assistance Program***

View links to payments, collection, rates, metering, and other resources:







DISCLAIMER: The information is prepared for you as a general guide to our utility policy. Please understand that it does not cover all circumstances and that it might not include specific details on a subject which interests you. If you have questions that are not covered here or want information on any subject, please give us a call. We are here to serve you!