Customer Services

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Mailing Address : 
City of Dover- Customer Services
P.O. Box 475
Dover, DE 19903-0475
E-mail:  ebilling@dover.de.us

Physical Address: 

5 E Reed St, Dover DE 19901     Weyandt Hall     

Office Hours: 

Monday - Friday 8:30am - 5:00pm  *NEW SERVICE SIGN UPS & TRANSFERS NEED TO BE HERE BEFORE 4:30PM*    

Payments accepted from 8:30am - 5:00pm

Call center hours Monday - Friday 8:30am - 4:30pm

Tele#  (302) 736-7035    /    Fax#   (302) 736-7193 

Customer Service will be closed in observance of the following holidays: 

  • New Year's Day
  • Martin Luther King Jr's Birthday
  • President's Day
  • Good Friday
  • Memorial Day
  • 4th of July
  • Labor Day
  • Veteran's Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas

Customer Service Director : Patricia Marney      

Office Phone   (302) 736-7058     

"To provide quality public service to our diverse group of customers with professionalism, respect, & integrity" – Customer Service Mission Statement    

IF YOU ARE EXPERIENCING PROBLEMS WITH POWER OUTAGES, DOWNED POLES OR LINES, OR STREET LIGHTS OUT PLEASE CALL (302) 736-7086. 








View links to payments, collection, rates, metering, and other resources: 

  1. Website: www.simmassociates.com
  2. SIMM Associates will accept a payment through a variety of methods for customer convenience. We accept payments via online checks, credit cards, Money Gram and Western Union. 
  3. Telephone payments can be made through call center at (855) 427-8739 or mailed to SIMM Associates, Inc. P.O. Box 7526 Newark, DE 19714
  4. Utility accounts terminated before 1/1/19 still needs to contact SIMMS. 
  • To Make payment on a collection account refer to IC Systems:
  1. Utility accounts with termination dates from 1/1/19-8/31/19 need to contact IC Systems at (800) 279-7269.
  2. Website: www.icsystems.com
  3. Customers can make payment by phone with Visa, Mastercard, Discover and check by phone
  4. Customers can mail a check or money order to PO Box 64378 St. Paul MN 55164. Payments made by Western Union are not accepted.

 


DISCLAIMER:    The information is prepared for you as a general guide to our utility policy. Please understand that it does not cover all circumstances and that it might not include specific details on a subject which interests you. If you have questions that are not covered here or want information on any subject, please give us a call. We are here to serve you!