Customer Services

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Mailing Address : 
City of Dover- Customer Services
P.O. Box 475
Dover, DE 19903-0475
E-mail:  ebilling[at sign]dover.de.us*

*Replace [at sign] with @

Physical Address: 

5 E Reed St, Dover DE 19901     Weyandt Hall     

Office Hours: 

Monday - Friday 8:30am - 5:00pm  *NEW SERVICE SIGN UPS & TRANSFERS NEED TO BE HERE BEFORE 4:30PM*    

Payments accepted from 8:30am - 5:00pm

Call center hours Monday - Friday 8:30am - 4:30pm

Tele#  (302) 736-7035    /    Fax#   (302) 736-7193 

Customer Service will be closed in observance of the following holidays: 

  • New Year's Day
  • Martin Luther King Jr's Birthday
  • President's Day
  • Good Friday
  • Memorial Day
  • 4th of July
  • Labor Day
  • Veteran's Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas

Customer Service Director : Patricia Marney      

Office Phone   (302) 736-7058     

"To provide quality public service to our diverse group of customers with professionalism, respect, & integrity" – Customer Service Mission Statement    

IF YOU ARE EXPERIENCING PROBLEMS WITH POWER OUTAGES, DOWNED POLES OR LINES, OR STREET LIGHTS OUT, PLEASE CALL (302) 736-7086. 









View links to payments, collection, rates, metering, and other resources: 

  1. Utility accounts with termination dates from 1/1/19-8/31/19 need to contact IC Systems at (800) 279-7269.
  2. Website: www.icsystems.com
  3. Customers can make payment by phone with Visa, Mastercard, Discover and check by phone
  4. Customers can mail a check or money order to PO Box 64378 St. Paul MN 55164. Payments made by Western Union are not accepted.

 


DISCLAIMER:    The information is prepared for you as a general guide to our utility policy. Please understand that it does not cover all circumstances and that it might not include specific details on a subject which interests you. If you have questions that are not covered here or want information on any subject, please give us a call. We are here to serve you!