Customer Services

Mailing Address :
City of Dover- Customer Services
P.O. Box 475
Dover, DE 19903-0475
E-mail: ebilling@dover.de.us

Physical Address:

5 E Reed St, Dover DE 19901

Office Hours:
Monday - Friday (8:30AM - 5:00PM)

Tele# (302) 736-7035 /    Fax# (302) 736-7193

Customer Service will be closed in obervance of the following holidays:

  • New Year's Day
  • Martin Luther King Jr's Birthday
  • President's Day
  • Good Friday
  • Memorial Day
  • 4th of July
  • Labor Day
  • Veteran's Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas

Directions: The Customer Services Office is located in Weyandt Hall , on the corner of S. State St. and Reed St

Customer Service Director : Patricia Marney

Office Phone (302) 736-7058



IF YOU ARE EXPERIENCING PROBLEMS WITH POWER OUTAGES, DOWNED POLES OR LINES, OR STREET LIGHTS OUT PLEASE CALL (302) 736-7086.



For billing inquires or Customer Service issues, please contact our Customer Services department at 302-736-7035 .

The Customer Services department has responsibility for supervising and coordinating the administration of major financial services, receivables, and customer service. It is responsible for the following tasks: Prepares over 23,000 monthly utility bills, miscellaneous and special assessment bills.

***Extreme Winter Weather Announcement ***

*** Charitable Assistance Program***

View links to payments, collection, rates, metering, and other resources:


*** ATTENTION *** - ALL DELINQUENT BALANCES MUST BE PAID IN FULL TO PREVENT DISCONNECTION OF UTILITY SERVICE.






  • Parking Permits
    • Residential and Business Parking Permits
    • Renewals and Changes
    • Temporary Parking


DISCLAIMER: The information is prepared for you as a general guide to our utility policy. Please understand that it does not cover all circumstances and that it might not include specific details on a subject which interests you. If you have questions that are not covered here or want information on any subject, please give us a call. We are here to serve you!