Field Service Rep II

Customer Servie Department

In-House

The City of Dover is currently seeking qualified applicants for the position of Field Service Rep II in the Customer Service Department.  The Field Service Rep II position is to complete work orders, disconnect service, and read and record electricity and water meter readings. The position is responsible for work orders, disconnects, and meter readings for the assigned route. The position works under general supervision according to some procedures; decides how and when to complete tasks.

Job Responsibilities

• Disconnects electricity and water service on non-payment accounts.
• Completes work orders for such services as meter exchanges, new services/locations, leaks, or sequencing meters.
• Reads electricity and water meters and enters readings into hand-held computer for billing services.
• Rechecks and verify meter readings to ensure accuracy of readings as requested.
• Able to load/download routes to be read and print work orders.
• Reports damaged and/or leaking meters/wiring to appropriate personnel; identifies meter irregularities and/or illegal use of water or electricity and documents same.
• Interact with customers in the field to discuss meter readings and disconnects or to provide general information.
• Collects utility payments as needed.
• Operates assigned truck and maintains in clean condition. When an individual is on-call, they are permitted to use a general-purpose vehicle for commuting purposes.
• On-call rotation with other staff for emergency services, connects and disconnect.
• Other duties assigned by the Supervisor.

Required Qualifications

• High School Diploma or GED equivalent.
• Valid Delaware Driver’s License and one year of related experience.
• Six to twelve months of related experience in customer service, accounting or bookkeeping.

To view the entire job description, please visit, https://www.cityofdover.com/job-titles-and-rates and click on DOE Union Employees

To Apply Submit the Following

• City of Dover employment application (www.cityofdover.com/jobs)