Customer Services

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Mailing Address :
City of Dover- Customer Services
P.O. Box 475
Dover, DE 19903-0475
E-mail: Customer Services Department

5 E Reed St, Dover DE 19901

Office Hours:
Monday - Friday (8:30AM - 5:00PM)

Tele# (302) 736-7035 /    Fax# (302) 736-7193

* Holidays closing see calendar for details
Directions: The Customer Services Office is located in Weyandt Hall , on the corner of S. State St. and Reed St

Customer Service Director : Patricia Marney

Office Phone 302-736-7058



IF YOU ARE EXPERIENCING PROBLEMS WITH POWER OUTAGES, DOWNED POLES OR LINES, OR STREET LIGHTS OUT PLEASE CALL 736-7086.



For billing inquires or Customer Service issues, please contact our Customer Services department at 302-736-7035 .

The Customer Services department has responsibility for supervising and coordinating the administration of major financial services, receivables, and customer service. It is responsible for the following tasks: Prepares over 23,000 monthly utility bills, miscellaneous and special assessment bills.

Effective January 1, 2016

Service

Fee

Return Fee

$40.00

Utility Bill Reprints

$1.00 per page

Utility Afterhours Service Fee

$100.00

Credit Report Fee

$20.00

**ATTENTION:  To Avoid Disconnection**

Disconnection of service may occur if total amount due is not received by 5pm on XX/XX/2016 . (This date is the date shown on your bill.) If the account is scheduled for disconnection, a minimum of a $50 service fee must be paid along with the total amount due. An additional deposit may also be required.

View links to payments, collection, rates, metering, and other resources:


*** ATTENTION *** - ALL DELINQUENT BALANCES MUST BE PAID IN FULL TO PREVENT DISCONNECTION OF UTILITY SERVICE.






  • Parking Permits
    • Residential and Business Parking Permits
    • Renewals and Changes
    • Temporary Parking


DISCLAIMER: The information is prepared for you as a general guide to our utility policy. Please understand that it does not cover all circumstances and that it might not include specific details on a subject which interests you. If you have questions that are not covered here or want information on any subject, please give us a call. We are here to serve you!